Public Health Grey Bruce says due to the significant increase in COVID-19 cases, it will now use an automated text messaging system and the provincial online virtual assessment tool to follow up with people who test positive for COVID-19 and have a listed mobile contact number.
People who test positive and do not have a mobile contact number listed will be called directly by Public Health.
Public Health says those who test positive for COVID-19 will receive a text notification with a series of questions and information about COVID-19 including a link to the online tool.
It says the tool will help people accurately determine their isolation time and when they will be out of isolation.
The Health Unit says answers will be kept confidential and are reported back directly to Public Health. It says, no banking information will ever be requested.
Public Health Grey Bruce is asking people to respond to the text immediately in order to get timely guidance. After completing the questions, Public Health may call to confirm information that was submitted.
The Health Unit also says anyone receiving a positive test result should not wait for Public Health to contact them and should self-isolate immediately. These people will be directed to notify their close contacts and will be given information to share with them.
Public Health says household contacts of positive cases need to stay home and isolate, regardless of their vaccination status.
The Grey Bruce Health Unit is operating at enhanced capacity for case management and vaccine rollout, therefore we are asking the public to please limit calling our help line for general information. Information for people who test positive for COVID-19 or anyone that has been exposed to COVID-19 can be found in the COVID-19 section of the Grey Bruce Health Unit’s website.
